Protecting your personal data is our top priority at KCNO. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it safe.
KCNO (kcno.bet) is an online gaming platform serving users in Bangladesh and internationally. We believe that earning your trust starts with respecting your privacy. This Privacy Policy is designed to help you clearly understand what information KCNO collects, why we collect it, and how it is managed.
By using the KCNO website or registering an account, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.
This Privacy Policy is built in compliance with GDPR and international data protection standards. Your data will never be sold or rented under any circumstances.
KCNO only collects the information necessary to provide our services and keep your account secure. We do not collect unnecessary or excessive data.
In some cases, limited information about you may be received from payment processors or identity verification services. This data is used solely for fraud prevention and security purposes.
| Data Type | Purpose of Collection | Mandatory |
|---|---|---|
| Full name & email | Account Registration & Communication | Yes |
| Mobile Number | OTP Verification & Security | Yes |
| National ID Card | KYC Verification | On Withdrawal |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Bonuses | Automatic |
| Cookies | Session Management & Preferences | Optional |
KCNO uses your data only for specific, legitimate purposes. Your information is never used for unsolicited advertising or sold to third parties.
If you no longer wish to receive marketing emails or SMS from KCNO, you can unsubscribe at any time from your account settings.
KCNO never sells, rents, or commercially transfers your personal data to third parties. However, information may be shared in the following limited circumstances:
If KCNO undergoes a business merger or acquisition, users will be notified in advance and the new owner will uphold the same privacy standards.
KCNO uses cookies and similar technologies on its website to make your browsing experience smoother and more personalized.
Most browsers allow you to disable cookies. However, turning off certain cookies may affect the functionality of some site features. Visit your browser's settings page to manage your cookie preferences.
KCNO uses industry-leading technology to protect your data. Our security infrastructure is regularly tested and updated by third-party experts.
In the event of a security breach, KCNO will notify affected members by email within 72 hours with guidance on the necessary steps to take.
KCNO does not retain your data longer than necessary. However, certain information must be kept for a defined period for legal, regulatory, and business reasons.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulation |
| KYC documents | 5 years after account closure | AML Regulations |
| Gaming History | 3 years | Dispute Resolution |
| Cookies Data | Up to 1 year | Session Management |
| Support Chat Records | 2 years | Quality Assurance |
Once the retention period expires, data is automatically deleted or anonymized in a way that makes it impossible to identify you.
Every KCNO member has full control over their own data. We recognize and respect the following rights:
To exercise any of the rights listed above support@kcno.betto send us an email. We typically respond within 7 business days.
KCNO strictly prohibits its services to anyone under the age of 18. We do not knowingly collect any information from minors.
If it is found that a minor has registered using a false age, the account will be immediately closed and all collected data will be permanently deleted.
If you are aware of a minor using KCNO, please notify us immediately at support@kcno.bet. We will take prompt action.
KCNO may update this Privacy Policy from time to time — due to new legal requirements, changes to our services, or security improvements. For any significant changes, we will:
Continuing to use the platform after any policy update means you accept the revised terms. We recommend checking this page regularly to stay informed.
For any questions, complaints, or data-related requests regarding our Privacy Policy, please contact our Data Protection Team directly:
For urgent security issues, use our 24/7 live chat support — Help Center You can start a live chat directly from here.
At KCNO, protecting every member's data is not just a regulatory requirement — it's a responsibility we take seriously.
All data is encrypted with 256-bit SSL — the same standard used in the banking industry.
KCNO does not sell your personal information to any advertiser or third party. This is a non-negotiable policy.
Viewing, editing, exporting, or deleting your data — the choice is entirely yours. Just send us an email.
Full security audits are conducted by external experts at least twice a year, with any vulnerabilities addressed immediately.
Unsubscribe from promotional emails or SMS anytime with a single click. No complicated process, no excuses.
In the event of a security incident, affected members will be notified by email within 72 hours with full details and protective guidance.